1. What is Mag Max Mart?
Mag Max Mart is your one-stop online shopping destination offering a diverse range of products from electronics and fashion to home goods and more. We cater to customers around the globe, providing high-quality items and excellent service by MAGM Enterpprises LLC.
2. Where do you ship to?
We offer international shipping to most countries. If you’re unsure whether we deliver to your location, please enter your address at checkout, and we’ll let you know if we can ship to you.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website.
4. What are the shipping costs?
Shipping costs vary based on your location and the weight of your order. Shipping fees will be calculated and displayed at checkout before you finalize your purchase. We occasionally offer promotions with discounted or free shipping.
5. What payment methods do you accept?
We accept a variety of payment methods, including:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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PayPal
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Apple Pay
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Google Pay
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Other local payment options
6. Can I change or cancel my order?
If you need to make changes to or cancel your order, please contact our customer service team as soon as possible. Once an order is processed or shipped, changes or cancellations may not be possible.
7. How do I return or exchange an item?
We accept returns and exchanges for most items within 5 days of receipt. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns & Exchanges page for detailed instructions and to initiate a return or exchange.
8. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage and your order number. We will work with you to resolve the issue promptly, including arranging for a replacement or a refund.
9. How do I contact customer service?
You can reach our customer service team via:
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Email: info@magmaxmarrt.com
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Phone: +1 (929) 255-1292 (available from 9 AM to 6 PM EST, Monday to Friday)
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Live Chat: Available on our website from 9 AM to 9 PM EST.
10. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed online. Visit our Gift Cards page to learn more and purchase a gift card.
11. Are my personal details safe?
Absolutely. We take your privacy seriously and use industry-standard encryption and security measures to protect your personal information. For more details, please review our Privacy Policy.
12. How can I stay updated on promotions and new products?
To stay updated on our latest promotions, new arrivals, and exclusive offers, subscribe to our newsletter at the bottom of any page on our website. You can also follow us on social media for real-time updates.
13. Do you have a physical store?
Mag Max Mart is an online-only store, which allows us to offer a wide selection of products at competitive prices. We currently do not operate any physical retail locations but in future we have plans to do so.
14. Can I leave a review for a product?
Yes, we encourage you to leave reviews for products you’ve purchased. You can do so directly on the product page. Your feedback helps other customers make informed decisions and helps us improve our service.
